At ABConline.pk (owned and operated by Al-Barkat Collection, Proprietor: Muhammad Umer Shamim, FBR Registration / NTN: 3310084000237), we take pride in delivering export-quality Basmati Rice, traditional jams, breakfast spreads, crispy nimko, and household food products across Pakistan. Your trust and complete satisfaction are our highest priorities.

1. Return & Exchange Window (7 Days from Delivery)

Customers can request a return, replacement, or full refund within 7 days of delivery (and up to 14 days for verified courier transit claims) if the product received is:

• Damaged, Leaked, or Broken on Arrival: Any jar, rice bag, seal, or outer carton damaged during courier transit.
• Defective or Tampered With: Any package showing signs of tampering, broken hygiene seal, or verifiable quality defect upon arrival.
• Expired or Incorrect Item: Any product past its printed expiry date or different in variety, weight, or quantity from the confirmed order.

2. Condition of Items & Claim Verification

• Perishable food items, Basmati rice bags, fruit jams, spreads, and snacks must be unused and in their original sealed packaging, unless the defect was discovered immediately upon opening at delivery.
• To initiate a return, replacement, or refund, please share your Order ID / Proof of Purchase along with clear photo or short video evidence of the item and shipping label via WhatsApp at +92 300 8651403 or email at m.umershamim@gmail.com (support@abconline.pk).
• If a return or replacement is due to our error or courier transit damage, ABConline.pk (Al-Barkat Collection) bears 100% of the return and re-dispatch shipping costs.

3. Order Cancellation Policy

• Free Cancellation Before Dispatch: Orders can be cancelled free of charge at any time before dispatch by contacting us on WhatsApp (+92 300 8651403) or email (m.umershamim@gmail.com).
• Immediate Refund on Pre-Dispatch Cancellation: If a prepaid order is cancelled prior to shipping, a 100% full refund is initiated immediately without any deduction.

4. Online Card & Wallet Refund Timeline (Visa / Mastercard / Raast / Wallets)

5. No Cash Refunds on Card Payments

In strict compliance with State Bank of Pakistan (SBP), Visa, and Mastercard anti-money laundering and chargeback regulations, online Debit/Credit Card and Digital Wallet payments are refunded strictly back to the original source card or bank/wallet account used for the transaction and are never refunded in cash.

6. Contact Details for Returns, Cancellations & Refunds

• Legal Business Entity: Al-Barkat Collection (Operating ABConline.pk)
• Proprietor: Muhammad Umer Shamim (FBR NTN: 3310084000237)
• Registered Physical Address: P-179, St # 2, Gulbahar Colony, Faisalabad, Pakistan
• Phone / WhatsApp: +92 300 8651403
• Official Support Emails: m.umershamim@gmail.com | support@abconline.pk
• Customer Service Hours: Monday – Saturday, 9:00 AM – 8:00 PM (PKT)